Help Menu

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The internal help system can be accessed from the Help menu or by pressing the [F1] key. Selecting Contents or Search opens the help system to the Contents or Search tabs respectively. As a registered user of the 2012 eForms, you are entitled to contact us for technical assistance at no additional cost. Since we are also highly qualified IT specialists, we be able to help you resolve any problem you may have. Please refer to the Technical Support section  for our contact information.

 

Menu-Help

 

AvanTax eForms User Guide (HTML) - Displays a searchable list of all help topics

 

AvanTax eForms User Guide (PDF) - Displays the PDF User Guide that was installed at the same time as eForms

 

Instructional Videos - Opens your Internet browser to the training videos on our website

 

Internet Sites - Lists a selection of product and tax related websites

AvanTax eForms - Download Program Updates: Download eForms updates from the eForms website (www.AvanTax.ca/eForms)
AvanTax eForms - Technical Support: Displays eForms technical support contact information
AvanTax eForms - Purchase: Opens your Internet browser to our online store (for those using the demo eForms)
Canada Revenue Agency: Open the Canada Revenue Agency website
Revenu Québec: Open the Revenu Québec website
Adobe Reader - Download: Download Adobe Reader from the Adobe website (Adobe Reader is the software through with most eForms reports are displayed/printed)
Adobe Reader - Customer Support: Displays Adobe Reader technical support contact information

 

Technical Support Options - Opens the Technical Support page on our website to display technical support and contact information

 

Send Email to Technical Support - Creates a new email to send to eForms technical support (including: Program version, Username, Authorization Code, Program Installation Path and Current Database), you must be connected to the Internet for the email to be sent

 

Send Error Log to Technical Support - Sends an error log to eForms technical support

 

Request Remote Control Session - Initiate a request that one of our technical support specialists

 

Reset Quick Tips - Restores pop-up help settings to the default value of displaying pop-up help where applicable

 

Reset Report and XML Messages - Resets all messages to their default display options, all confirmation messages will again be displayed

 

Check For Program Update - Checks the eForms website (www.AvanTax.ca/eForms) if an update has been posted and prompts for download & installation if one is found

 

Diagnostics and File Locations - Displays the locations of data, import, output, settings and system files; noting folders where users have access rights insufficient to allow eForms to operate properly

 

Authorization Code and Purchase History - Opens your account history at our secure web store, allowing you to view your authorization code and version for each year you purchased eForms / T4 TimeSaver.

 

Excel Import Templates (XLS) - Opens the included templates for data import (Standard & Enterprise)

 

About - Displays current status of eForms (including: Program version and release date, Authorization Code, Program Installation Path and Current Database)