CRA - Contact Name Characters
Acceptable Contact Name Characters
CRA has clarified their restrictions on the characters (letters/numbers/symbols) that will be accepted in electronic submission (XML) files for a number of types of data fields. These restrictions apply to addresses, recipient names, certification and contact names and other data fields.
Contact and certification names should contain only the characters shown in the table below.
| Contact Name Characters Accepted by CRA | Description |
|---|---|
| A B C D E F G H I J K L M N O P Q R S T U V W X Y Z | Upper Case Characters |
| a b c d e f g h i j k l m n o p q r s t u v w x y z | Lower Case Characters |
| 0 1 2 3 4 5 6 7 8 9 | Numeric Characters |
| à â ç é è ê ë î ï ô û ù | Lower Case French Characters |
| À Â Ç É È Ê Ë Î Ï Ô Û Ù | Upper Case French Characters |
| ’ | Apostrophe |
| - | Hyphen |
| Space |
For all XML submissions, CRA will replace any character not shown in the table above with a space.
Below are examples of recipient names contining invalid characters, and how CRA will process them upon submission.
| Contact Name as Entered/Imported | Contact Name as Processed by CRA |
|---|---|
| Dr. Smith | Dr Smith |
| Nadia & Paul *** | Nadia Paul |
| Marco (CEO) | Marco CEO |
| Martìn J. Lòpez | Mart n J L pez |
| Yvonne/Patrick | Yvonne Patrick |
Contact names will be written to the XML file as they exist within eForms, but the non-standard characters in the contact names will be replaced with spaces by the CRA. There would be many other possible names that could include an invalid character.
What Should You Do?
By default, AvanTax Filing Services will create and submit XML files which include all characters in your data, even if they are not on the lists above. Prior to uploading your data, you have the choice to either use characters not on the lists above (knowing that CRA will replace them with spaces), or edit your data to replace those characters with suitable alternatives from the list above.
Your employees / recipients may notice that non-standard characters in their names and addresses have been replaced by spaces in their CRA accounts, but all forms created by AvanTax Filing Services will show the data exactly as it exists in the data which we received from you.
What Will CRA Do?
CRA may issue warnings about potentially invalid characters in the XML file, but should allow XML submission to proceed. CRA has confirmed that XML files which include characters not in the lists above will be accepted, but those characters will be replaced by spaces during processing.
Please note that CRA could still reject an XML submission, for validation issues not discussed above.
Other Acceptable Characters
There are other accepted character lists that apply to address, recipient name, and other data; click one of the links below for details:
Addresses - Characters accepted by CRA
Recipient Names - Characters accepted by CRA
Other Data - Characters accepted by CRA