Diagnostics

From the Home Screen use: User Setup > Tools > Diagnostics
From the Menu use: Help > Diagnostics

The Diagnostics screen allows you to quickly view critical information relating to your eForms installation. Most often, you will use this screen with our technical support team to diagnose system problems.

System Folders

Diagnostics - System Folders

Since a common problem in multi-user environments is caused by incorrect security settings, this page is also useful to IT staff in confirming that each eForms user has Read, Write & Modify access rights to each folder listed here, including “Program Path” folder; these permissions are required if eForms is to function properly.

Depending on the user’s access rights to the folder, the folder’s access status will be identified by one of the following colour-coded messages:

Folder OK - User has Read, Write & Modify access to this folder, there should be no data access problems
New Folder - A new folder will be created upon clicking the Save Changes button
No Folder - There is no folder specified
Folder Bad - User does not have Read, Write & Modify access to this folder
Files Bad - User does not have Read, Write & Modify access to files in this folder

In any situation other than Folder OK and New Folder, the user will have problems using eForms; including (among others): Inability to enter data; loss of session preferences; printing errors and program failure while preparing XML submissions.

Basic Information

Information about your computer system and the eForms installation will be displayed in this section.

Product Name - Name of eForms version installed
Release - Version number and release date of current eForms installation
Check for Program Updates - Clicking this button will check the eForms website to see if a newer eForms release is available. Your license allows you to download and install any 2025 eForms release
Check for updates during startup - eForms will check for program updates each start if this box is checked
Authorization Code - Your current authorization code
Change Code - Clicking this button clears your current authorization code and exits eForms; you will be prompted to enter an authorization code upon restarting eForms
Current Username - eForms logon name of current user; Username will always be Single for eForms Free, eForms Lite and eForms Basic
Windows Version - Version of Windows currently installed; eForms IS NOT guaranteed to run properly on Windows versions no longer supported by Microsoft
Screen Resolution - The size of your computer’s display, in pixels, Horizontal X Vertical
Screen DPI - Dots (or pixels) Per Inch resolution of your display
System Information - Clicking this button opens the System Information utility (installed with all versions of Windows) to display advanced system information

Data File Folders

Your current and recent data files, and their location, will be displayed in this section; each location can be opened by clicking on the button label.

Current Data File - Shows the name and location of the data file currently open in eForms
Recent Data Files - Shows the names and locations of previously opened data files, click on the arrow at the end of this line to display the full list

System Folders

Each of the system folders used by eForms will be displayed in this section, and can be opened by clicking on the button label.

In eForms Standard and eForms Enterprise, the user logged in as ADMIN can use the Edit button to change the location of any folder from its current value. Other users can use the Edit button only for folders where the ADMIN user has checked the box Allow users to set their own … folder.

In eForms Basic, all users can use the Edit button.

We DO NOT recommend changing system folder locations unless you have been directed to do so by one of our technical support team.

Default Data - While eForms can open data files from any location accessible to the user’s computer, new data files will be saved to this folder
Backups - Backup files created by eForms are saved in this folder
XML Output - XML files created by eForms are saved in this folder
PDF Output - PDF files created by eForms are saved in this folder
User Settings - User’s session preference files are saved in this folder
System Settings - eForms’ system settings are saved in this folder
Temp Folder - Temporary files created by eForms are saved in this folder

Installation Information

Information specific to your installation of eForms will be displayed in this section.

Node Installation - Indicates whether eForms is a network node installation; installed by running NETNODE.EXE from the folder created during a Network Administrator installation
Program Path - Location where eForms is installed

Buttons

Along the bottom of the Diagnostics screen are the following buttons:

DLL Versions - Reports the names and versions of the Dynamic Link Libraries (DLL) installed with eForms
Clean eForms Installation - Removes obsolete and unused files from a previous eForms 2025installation; NOTE: To be used ONLY on the advisement of eForms technical support!
Restore Defaults - Restores all paths to their default settings
Save Changes - Saves changes