Technical Support

As a registered user you are entitled to contact us with any questions concerning AvanTax eForms. Although we can resolve most problems over the phone or by email, we may occasionally ask to connect to your system or obtain a copy of your database to resolve your problem; and we may not be able to resolve your problem if we are unable to do so.

To send us a copy of your database, select Send E-mail to Technical Support from the Help menu; your default email program will open and the database can be added to your email message as an attachment. The current eForms database is displayed on the Start Page and can also be displayed using the About eForms or Diagnostics and File Locations options of the Help menu.

Under no circumstances will any client data submitted to our support team be used for any purpose other than the resolution the technical problem encountered by the client during the client’s use of eForms. Data will neither be disseminated to third parties nor will it be used in any manner not immediately related to the resolution of these technical problems. Data will be deleted from our systems immediately upon problem resolution. For more information, please refer to our data protection policy.

You can also send an error log to our support team by selecting Send Error Log to Technical Support from the Help menu. A log containing the details of any problems encountered during the use of eForms will be sent to our Technical Support staff for evaluation.

English Technical Support

English technical support is available by chat, email and telephone Monday to Friday from 9am to 5pm ET. We also regularly check email on evenings and weekends and will attempt to respond to desperate situations as we are made aware of them.

Tel. GTA: 416-495-1624 (option 1)
Toll Free: 800-268-3211 (option 1)
Email: support@AvanTax.ca
eForms Website: AvanTax.ca/eForms

Soutien technique en français

ELM Computer Systems offre un soutien technique en français depuis ses bureaux de Montréal, du lundi au vendredi, de 9 h à 17 h (heure de l’Est) et par courriel du lundi au vendredi, de 9 h à 17 h.

Ligne de soutien technique en français : 514-499-9669
San frais : 800-268-3211 (option 2)
Courriel : SoutienTechnique@AvanTax.ca
Site Web : avantax.ca/eforms/fr