Diagnostics and File Locations

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MENU: HELP > DIAGNOSTICS AND FILE LOCATIONS

 

Diagnostics

 

The Diagnostics and File Locations screen allows you to quickly view critical information relating to your eForms installation. Most often, you will use this screen with our technical support team to diagnose system problems; though your own IT staff can use it to quickly see if a user has appropriate access to all system folders. Each eForms user must have Read / Write / Modify access rights to each folder listed on this screen (including "Program Path") in order for eForms to function properly. Folder names are accompanied by one of the following, colour-coded messages, depending on the user's access rights to the folder:

 

Files Bad - User does not have complete Read / Write / Modify access to files in this folder
Folder OK - There are no problems accessing data in this folder
Folder Bad - User does not have complete Read / Write / Modify access to this folder
New Folder - A new folder will be created upon clicking the "Save Changes" button
No Folder - There is no folder specified

 

In any situation other than "Folder OK" or "New Folder" users will have problems using eForms, including (among others): Inability to enter data; loss of session preferences; printing errors and program failure while preparing XML submissions.

 

Basic Information

Various information about your computer and eForms will be displayed in this section.

 

Product Name - Name of eForms version installed
Release - Version number and release date of current eForms installation
Check for Program Updates - Clicking this button will check the eForms website to see if a newer eForms release is available. Your license allows you to download and install any 2012 eForms release
Authorization Code - Your current authorization code
Change Code - Clicking this button clears your current authorization code and exits eForms. When you restart the program, you will be prompted to enter an authorization code and is necessary upgrade or downgrade eForms
Current Username - eForms logon name of current user
Windows Version - Version of Windows currently installed
Screen Resolution - The size of your computer's display, in pixels, Horizontal X Vertical
Screen DPI - Dots (or pixels) Per Inch resolution of your display
System Information - Clicking this button opens the System Information utility (installed with all versions of Windows) to display advanced system information

 

Database Folders

Your current and recent databases, and their location, are displayed in this section.

Current Database - Name and location of the database currently open in eForms
Recent Databases - Names and locations of previously opened databases; clicking on the arrow at the end of this line displays the full list of databases

 

System Folders

This section lists each of the folders used by eForms and lets the user open any folder in Windows Explorer by clicking on the button labeled with the folder name. In the Standard and Enterprise versions, the user logged in as "ADMIN" can use the "Edit" button to change the location of any folder from its current value. Other users can use the "Edit" button only for folders where the "ADMIN" user has checked the box "Allow users to set their own ... folder." In eForms Basic, all users can use the "Edit" button. We do not recommend changing system folder locations unless you have been directed to do so by one of our technical support team.

 

System folders are:

 

Default Data - While eForms can open data files from any location accessible to the user's computer, new data files will be saved to this folder
Backups - Backup files created by eForms are saved in this folder
XML Output - XML files created by eForms are saved in this folder
PDF Output - PDF files created by eForms are saved in this folder
User Settings - User's session preference files are saved in this folder
System Settings - eForms' system settings are saved in this folder
Temp Folder - Temporary files created by eForms are saved in this folder

 

Installation Information

This section lists information specific to your installation of eForms, namely:

 

Node Installation - Indicates (with "Yes" or "No" whether eForms is a network node installation (installed running NETNODE.EXE from the folder created during a Network Administrator installation)
Program Path - Location where eForms is installed

 

Buttons

Along the bottom of the Diagnostics screen are the following buttons:

 

Folder Status Summary - Performs a live test on each folder for appropriate user access rights, possible results are:

- Status OK - User has Read / Write / Modify access rights for the folder

- You cannot write to this folder - User does not have Read / Write / Modify access rights to the folder

- Folder does not exist or you do not have rights to see it - The folder is either non-existent or the user has insufficient access rights to see or access the folder

DLL Versions - Reports the names and versions of the Dynamic Link Libraries (DLL) installed with eForms
Clear MRU List - Clears the list of recently used databases
Close - Closes the Diagnostics screen without saving changes
Restore Defaults - Restores the default settings
Save Changes - Saves changes